Launcher is unable to resume client download

Support
1

Hello,

I’ve been waiting for a long time to try out this game, and I’m excited to finally have the opportunity.

That being said, I’ve been having an issue that I imagine may be affecting others. I live in a portion of the US that is only serviced by one of our worst internet providers(comcast) and because of this, I experience frequent(although short) network interruptions. They last for 2-5 seconds, and in the timeframe the download of the client is halted and does not resume. The downloader itself does not say anything, it just stays in the same place. I’ve confirmed this inactivity by watching network interaction, and after the halt the client does not attempt to restart the download.

I know that this issue is not the fault of your servers or your downloader, but having the ability to pick up a download where it left off would be lifesaving. At the moment I’m on my 7th try to download, one time even having got as far as 90% downloaded before it stopped. I imagine as the game gets larger this will become an extremely important feature for a variety of users around the world.

Lastly, if the client does indeed have the feature I’m describing, and I’m simply having issues that are entirely unrelated to the client please let me know. I haven’t seen your code and I don’t know for sure that what I’m describing/suggesting is true.

Thanks,
Catalyse

2 Likes
2

There’s a lot of work to be done on our infrastructure. We’ll look into adding the ability to resume though I can’t provide any timeline on when this could be implemented.

3

Well thank you for the response. I look forward to what the future holds, and I hope my suggestion helps.

4

@INovaeKeith, perhaps a manual download could be made available, like for 0.2.0.0, that could be downloaded by a browser or other downloader that supports resuming?

I don’t know if this is feasible or not.

5

A manual download can be made available - I have no idea if it would support resuming by other applications.