Category definition for Support

#1

If you're having a problem with the website, forums, or any other I-Novae service or product please let us know here.

#2

I'm going to go out on a limb and assume that the old SMF forum accounts haven't been migrated yet. I can't log in with my Kichae credentials (and I didn't want to risk any conflicts with migration by creating a new one, as it would likely have a different email address, hence the new username). Should we be concerned with account conflicts going forward?

#3

My account seems to not be migrated, yet I cannot use my original user name... Reset password function doesn't work either.

I guess we will let you work out the kinks!

#4

Hey Kichae, I had all my credentials for my old account. I tried logging in with them, but nothing was happening. I put in the wrong password and then it told me that I had an invalid password, which essentially told me it was there.

After screwing around a bit and trying to just make a temporary account (which never happened because it never sent me an activation email for some reason), I finally just made a new account with my old credentials. It told me that I had activated a legacy account and that I needed to respond to an email, which actually arrived this time.

So maybe give that a try...don't know how much of the old account you need to match for it to recognize that it is a legacy account though.

Of course I don't know if it actually imported anything

#5

Well, I was afraid of this. I no longer remember the original email I signed up with (and in all likelihood, I no longer have access to it), and it appears that that is required for the legacy account to activate. I just get an error message telling me that the user name already exists.

Excuse me a moment. I have some very bad words to shout very loudly.

#6

See if Keith or someone can help you out first. I think you've been around long enough that they might go out on a limb for you smile

#7

I also had problems logging in with my old account, so I created a new one.

#8

Same thing here, but I wanted to change my account name anyway ; I had named the old one Bozo for some long-obsolete reason. Though it would have been nice to keep the old infos like the sign up date, but hey c'est la vie.

#9

Tried out thelazyjaguars tip, and it worked! Thanks!

Kichae maybe you can enter the correct username and password, but with a different email?

#10

Can confirm that old name/pass works with a new email, at least for me.

#11

Minor issues:

The browser title has "- I-Noave Studios"
and this same spelling mistake is on Keith's profile page.

Sounds like somebody's tired. stuck_out_tongue

#12

Some stuff:
1. If a custom avatar upload fails, please display an informative errormessage. If not, atleast define what specifications of the image you accept.
2. When i logged in, i got to a blank page. I hade to refresh the page manually. Its seems you have some problems with redirecting people ? ( Firefox 24 )
3. After a avatar picture was successfully uploaded, there was no indication that it was a success other than not giving me an error. I had to refresh the page to see my image.

#13

First, well done @INovaeKeith fixing the legacy account import.

Well spotted @Indicable.

I experienced the same issues as @theborg:
1. On login I was sent to https://forums.inovaestudios.com/?invalidatecache=47089 which is a blank page.
2. After uploading an avatar I received no indication that it had finished uploading. I refreshed the page and it was shown.

However, there is a problem with this very thread - Most people here will be new to Discourse so the mistake is totally understandable: This thread is the 'Category Definition' for the Support category. It's kind of a meta thread. The only replies in this thread should be about the very definition of the Support category.

Actual support issues should be posted in a new thread taged with the Support category tag.

1 Like
Category definition for Battlescape
#14

i cant change my avatar. may be browser problem? pop up apears and "upload" button do nothing.

Avatar Problems
#15

Im having trouble editing the first post of my first topic. Sometimes the changes don't apply. If I leave the topic and come back, the old version is still there.

edit: Forget about it. The problem is that If you try to write <- and -> without using the "code sample </>" highlight(ctrl+k), everything between those 2 arrows won't show up for some reason.

#17

A small thing, but could you make a redirection from fl-tw.com (the old url) to the new i-novae site?

#18

Hello I supported the project since 2016 I supported the project asteroid supporter and lunar is we are in 2018 I still do not have access please

#19

There’s been delays(mostly netcode related, but those problems have been solved) and Alpha will launch in a month from now.
As you are a beta access supporter you’ll still have to wait, however I think there might be beta-access weekends during alpha like there were alpha access weekends during the dev period.

I fully understand delays suck but trust me it’s worth the wait, even now the game is pretty damn good at the whole combat in space thing.