Cant unistall infinity

juanmanuelsanch · July 2, 2018, 9:08pm

I want to unistall the current game and make a fresh install. Sadly when I try it (via control panel) I get this:

Environment Information

Date: Monday, July 2, 2018 9:07:19 PM UTC
OS: Microsoft Windows NT 10.0.17134.0
.NET Framework Version: v4.0.30319
LocalApplicationData: C:\Users\JuanMa\AppData\Local
ProgramFiles: C:\Program Files
StartMenu: C:\Users\JuanMa\AppData\Roaming\Microsoft\Windows\Start Menu
CommonStartMenu: C:\ProgramData\Microsoft\Windows\Start Menu
TempPath: C:\Users\JuanMa\AppData\Local\Temp
InstallationRuntimeState: Installed
InstallationHive: Machine
InstallationVersion: 0.1.14.0
Is64BitOperatingSystem: True
Is64BitProcess: True
ProcessorCount: 8
HasShutdownStarted: False
CurrentAssemblyName: INovae.Installation, Version=1.0.11.0, Culture=neutral, PublicKeyToken=8ea5af5e5345540a
CurrentAssemblyLocation: C:\Program Files\I-Novae Studios\Installer\INovae.Installation.dll
EntryAssemblyName: INovaeInstall, Version=0.1.14.0, Culture=neutral, PublicKeyToken=21cfd02acae3b790
EntryAssemblyLocation: C:\Program Files\I-Novae Studios\Installer\INovaeInstall.exe
CommandLine: “C:\Program Files\I-Novae Studios\Installer\INovaeInstall.exe” /pid:2 /uninstall
CurrentDirectory: C:\WINDOWS\system32
UserInteractive: True
UserName: JuanMa
IsElevated: True
ImpersonationLevel: None
IsAnonymous: False
IsGuest: False
IsSystem: False
IsAuthenticated: True

Reading manifest for product 2 at path ‘C:\Program Files\INovaeInstallerRegistry\Products\2\PackageCache_0.2.7.2_.ind’…
The installation package manifest has been loaded.
Error: The product is currently in a corrupt, partially installed state.
The InstallationProgressPage.InstallThreadMain() installation thread has completed with exit code ‘BadConfiguration’.

Thanks for the help

INovaeKeith · July 3, 2018, 2:21am

Hmm that’s odd, you haven’t messed with the installation registry in any way?

juanmanuelsanch · July 3, 2018, 5:47am

yeah I lost a HD. So the game its not there anymore.

juanmanuelsanch · July 3, 2018, 5:52am

When I try to install via launcher I get a repair button but when I click the process gets the following error.

Environment Information

Date: Tuesday, July 3, 2018 5:51:07 AM UTC
OS: Microsoft Windows NT 10.0.17134.0
.NET Framework Version: v4.0.30319
LocalApplicationData: C:\Users\JuanMa\AppData\Local
ProgramFiles: C:\Program Files
StartMenu: C:\Users\JuanMa\AppData\Roaming\Microsoft\Windows\Start Menu
CommonStartMenu: C:\ProgramData\Microsoft\Windows\Start Menu
TempPath: C:\Users\JuanMa\AppData\Local\Temp
InstallationRuntimeState: Installed
InstallationHive: Machine
InstallationVersion: 0.1.14.0
Is64BitOperatingSystem: True
Is64BitProcess: True
ProcessorCount: 8
HasShutdownStarted: False
CurrentAssemblyName: INovae.Installation, Version=1.0.11.0, Culture=neutral, PublicKeyToken=8ea5af5e5345540a
CurrentAssemblyLocation: F:\Program Files\I-Novae Studios\Launcher\INovae.Installation.dll
EntryAssemblyName: INovaeLauncher, Version=0.1.14.0, Culture=neutral, PublicKeyToken=null
EntryAssemblyLocation: F:\Program Files\I-Novae Studios\Launcher\INovaeLauncher.exe
CommandLine: “F:\Program Files\I-Novae Studios\Launcher\INovaeLauncher.exe”
CurrentDirectory: F:\Program Files\I-Novae Studios\Launcher
UserInteractive: True
UserName: JuanMa
IsElevated: False
ImpersonationLevel: None
IsAnonymous: False
IsGuest: False
IsSystem: False
IsAuthenticated: True

Reading manifest for product 2 at path ‘C:\Users\JuanMa\AppData\Local\INovaeInstallerRegistry\Products\2\PackageCache_0.3.0.1_.ind’…
The installation package manifest has been loaded.
Located valid installer at path ‘C:\Program Files\I-Novae Studios\Installer\INovaeInstall.exe’.
Creating named pipe 2_1600 for elevated sub-process chaining.
Pipes created, waiting for incoming connection.
Launching elevated sub-process…
Elevated sub-process started, waiting for connection.
Connection accepted, initializing connection.
[Elevated Child] Child process connected to pipe, creating installation engine…
[Elevated Child] Opening package…
[Elevated Child] Environment Information
[Elevated Child] ------------------------------------------
[Elevated Child] Date: Tuesday, July 3, 2018 5:51:08 AM UTC
[Elevated Child] OS: Microsoft Windows NT 10.0.17134.0
[Elevated Child] .NET Framework Version: v4.0.30319
[Elevated Child] LocalApplicationData: C:\Users\JuanMa\AppData\Local
[Elevated Child] ProgramFiles: C:\Program Files
[Elevated Child] StartMenu: C:\Users\JuanMa\AppData\Roaming\Microsoft\Windows\Start Menu
[Elevated Child] CommonStartMenu: C:\ProgramData\Microsoft\Windows\Start Menu
[Elevated Child] TempPath: C:\Users\JuanMa\AppData\Local\Temp
[Elevated Child] InstallationRuntimeState: Installed
[Elevated Child] InstallationHive: Machine
[Elevated Child] InstallationVersion: 0.1.14.0
[Elevated Child] Is64BitOperatingSystem: True
[Elevated Child] Is64BitProcess: True
[Elevated Child] ProcessorCount: 8
[Elevated Child] HasShutdownStarted: False
[Elevated Child] CurrentAssemblyName: INovae.Installation, Version=1.0.11.0, Culture=neutral, PublicKeyToken=8ea5af5e5345540a
[Elevated Child] CurrentAssemblyLocation: C:\Program Files\I-Novae Studios\Installer\INovae.Installation.dll
[Elevated Child] EntryAssemblyName: INovaeInstall, Version=0.1.14.0, Culture=neutral, PublicKeyToken=21cfd02acae3b790
[Elevated Child] EntryAssemblyLocation: C:\Program Files\I-Novae Studios\Installer\INovaeInstall.exe
[Elevated Child] CommandLine: “C:\Program Files\I-Novae Studios\Installer\INovaeInstall.exe” -silent -pid:2 -pkg:C:\Users\JuanMa\AppData\Local\INovaeInstallerRegistry\Products\2\PackageCache_0.3.0.1_.ind -repair -hive:Machine -level:100 -chain:2_1600
[Elevated Child] CurrentDirectory: F:\Program Files\I-Novae Studios\Launcher
[Elevated Child] UserInteractive: True
[Elevated Child] UserName: JuanMa
[Elevated Child] IsElevated: True
[Elevated Child] ImpersonationLevel: None
[Elevated Child] IsAnonymous: False
[Elevated Child] IsGuest: False
[Elevated Child] IsSystem: False
[Elevated Child] IsAuthenticated: True
[Elevated Child] ------------------------------------------
[Elevated Child] Reading manifest for product 2 at path ‘C:\Users\JuanMa\AppData\Local\INovaeInstallerRegistry\Products\2\PackageCache_0.3.0.1_.ind’…
[Elevated Child] The installation package manifest has been loaded.
[Elevated Child] Installation engine created, waiting for initialization packet…
[Elevated Child] Overwriting variable from server: InstallDir = F:\Infinity
[Elevated Child] Overwriting variable from server: ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu
[Elevated Child] Overwriting variable from server: InstallationHive = Machine
[Elevated Child] Overwriting variable from server: VCrt2015_64_Version =
[Elevated Child] Overwriting variable from server: VCrt2013_64_Version =
[Elevated Child] Overwriting variable from server: OpenALExists =
[Elevated Child] Installation engine initialized.
[Elevated Child] Running installation.
Error: [Elevated Child] Version mismatch between the installed version ‘0.2.7.2’ and the package version ‘0.3.0.1’.
Elevated Server: An empty packet was received, killing packet stream.
Elevated Server: Packet stream closing…
Error: Elevated child process exited with exit code ‘ProductVersion (1638)’.
Elevated Server: Waiting for elevated process packet stream to close…
Elevated Server: Elevated process packet stream has closed.
Elevated installation server returning completion state ‘ProductVersion’.
The InstallationProgressPage.InstallThreadMain() installation thread has completed with exit code ‘ProductVersion’.

Sab1e · July 3, 2018, 6:15am

You might have to manually look for any folders relating to Battlescape or I-Novae and delete them. Make sure you also look for hidden folders (check your View Hidden option), and delete everything you can find related to the game from your Program Files, Documents, and temporary locations.

Then start again and download?

INovaeKeith · July 6, 2018, 4:57am

Yeah, due to the loss of your HDD it appears your installation was corrupted and you will have to manually restore it. You can do this by doing the following:

Delete your current I:B installation, by default this is: C:\Program Files\I-Novae Studios\Battlescape
Delete the I:B installation registry at C:\Program Files\INovaeInstallerRegistry\Products\2
Rerun the launcher and reinstall the game

juanmanuelsanch · July 7, 2018, 5:39am

Still getting errors. Here is a link to the file

INovaeKeith · July 7, 2018, 9:50pm

Did you delete C:\Program Files\INovaeInstallerRegistry\Products\2 or C:\Program Files\INovaeInstallerRegistry\?

Did you delete C:\Program Files\I-Novae Studios\Battlescape or C:\Program Files\I-Novae Studios\?

cybercritic · July 9, 2018, 12:54pm

Can you make a tool that does all this that is required when uninstall/install fails so badly @inovaekeith?

juanmanuelsanch · July 11, 2018, 4:52am

every folder with inovae has been deleted

mattk50 · July 11, 2018, 11:50am

I had this same problem, there’s also install information stored in the registry that blocks a fresh install from happening even with all the files cleared out.

the solution is to

Back your registry before you make any changes to prevent damage. Especially do this if you’re not used to registry editing.
do a search (ctrl-F) inside regedit for anything with “novae” in the key name (not the key values, ignore the ones with novae in key values)
This will take awhile but go through and clear them out so that the installer things it’s a fresh install.
bug keith to fix the installer to not break so easily

juanmanuelsanch · July 13, 2018, 6:19am

the unistaller should be robust. I am a supporter of this game since many years now (I even contributed when there was a contrbution system in the old forums and old game plans), I cant install the game now. What should I do ?

I know my circumstances are unusual, but still

cybercritic · July 13, 2018, 10:06am

@inovaekeith, @inovaeflavien, it’s Juan guys…

INovaeFlavien · July 13, 2018, 1:29pm

Can you post another log file ? Is it still showing the same error ?

Make sure C:\Program Files\INovaeInstallerRegistry\ was properly deleted. This folder is hidden by default.

Does it work if you install the game on C: instead of F: ?