Failed to retrieve package information . please check your internet connection

DeathTeaser 2019-03-29 20:02:52 UTC #1

hey

so i am new just got the game
i am trying to install the game
when i run the launcher i get this error message.
"“failed to retrieve package information . please check your internet connection”"

Wat i can say is i have internet connection.

anyone willing to help me out

so win 10 latest build 1809
and yes rebooted the pc

DeathTeaser 2019-03-29 20:11:20 UTC #2

Soo update
i fixed the issue by using a vpn
ehhh wierd

INovaeKeith 2019-03-29 20:54:06 UTC #3

That is definitely weird, what country are you located in?

DeathTeaser 2019-03-29 21:21:05 UTC #4

The Netherlands
used a vpn from NL to NL

if you want i can repoduce tomorow and send over some logs

Ovrki1 2019-03-30 00:35:37 UTC #5

Happens to my too when I download a patch using my mobile hotspot connection. Likely just due to not always running “high speed” internet. Don’t fret about it Keith.

DeathTeaser 2019-03-30 09:24:58 UTC #6

alright now i try to launch the game
failed to retrieve latest version information for the I-Novae installation run-time from the server
error code. Connection

turned on vpn and i can now update and play the game.
something going on

INovaeKeith 2019-03-30 20:01:00 UTC #7

Something is definitely going on, are you using a proxy or are you on a corporate network by chance?