Crash on Launch

#1

Whenever I launch the game it crashes after a minute with the following error:

DXGI_ERROR_DEVICE_REMOVED The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

#2

These errors are typical of a video card driver crash / failure. We mostly see them happening on older video cards / hardware with outdated drivers. I would recommend a driver upgrade first, and then verifying that your hardware is above the minimum client specifications.

#3

I have the latest drivers for my video card and my device is by no means old and runs other games fine.

#4

Allright, then it’s another issue. When you say “I launch the game”, when does it exactly happen ? Do you see the initial splash screen / loading ? Do you get the main menu with the game’s logo ? Or is it after you join a server in the server browser ?

#5

I get the initial loading scree for a bit and looking at the logs the game throws DXGI_ERROR_INVALID_CALL then continues loading until it throws DXGI_ERROR_DEVICE_REMOVED where it crashes.

#6

Was your video card overclocked by chance ?

Can you send us your log (.txt ) files from C:\Users\XXX\Documents\I-Novae Studios\Infinity Battlescape\Logs ?

What video card do you have exactly ?

People online seem to have this kind of problem with various games, even with top end hardware. Example threads ( follow their advice at your own risk ):


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